Voice over Internet Protocol (VoIP)

Voice over Internet Protocol, also called VoIP, IP Telephony, Internet telephony, Broadband telephony, Broadband Phone and Voice over Broadband is the routing of voice conversations over the Internet or through any other IP-based network.

S.E.E.D.^© Technology Center offers a wide range of VoIP solutions that support your business objectives. From Soft PBX to SIP soft-phone, S.E.E.D.^© Technology Center has the options that will save you money, create a true distributed environment and improve customer contact.

Functionality

VoIP can facilitate tasks that may be more difficult to achieve using traditional networks:

• Incoming phone calls can be automatically routed to your VoIP phone, regardless of where you are connected to the network. Take your VoIP phone with you on a trip, and wherever you connect to the Internet, you can receive incoming calls.
• Free phone numbers for use with VoIP are available in the USA, UK and other countries from organizations such as VoIP User.
• Call center agents using VoIP phones can work from anywhere with a sufficiently fast and stable Internet connection.
• Many VoIP packages include PSTN features that most telcos (telecommunication companies) normally charge extra for, or may be unavailable from your local telco, such as 3-way calling, call forwarding, automatic redial, and caller ID.

Mobility

VoIP allows users to travel anywhere in the world and still make and receive phone calls:

• Subscribers of phone-line replacement services can make and receive local phone calls regardless of their location. For example, if a user has a New York City phone number and is traveling in Europe and someone calls the phone number, it will ring in Europe. Conversely, if a call is made from Europe to New York City, it will be treated as a local call. Of course, there must be a connection to the Internet e.g. WiFi to make all of this possible.
• Users of Instant Messenger based VoIP services can also travel anywhere in the world and make and receive phone calls.
• Specialized mobile VoIP services enable users to talk over internet protocol and use VoIP based Instant Messenger services from their mobile phones.
• VoIP phones can integrate with other services available over the Internet, including video conversation, message or data file exchange in parallel with the conversation, audio conferencing, managing address books and passing information about whether others (e.g. friends or colleagues) are available online to interested parties.

Key Features

• Soft IP PBX for enterprise customer contact.
• Carrier class real time IP communication solution.
• For contact center infrastructure, S.E.E.D.^© Technology Center provides the option to employ solutions for call center standards & telephony implementation.
• S.E.E.D.^© Technology Center SIP soft-phone supports low cost distributed contact centers and remote agents.
• Configurable telephony user interface.
• Unified business VoIP messaging software.

Achievable Benefits

• Create enterprise IP customer contact - S.E.E.D.^© Technology Center software allows businesses to expand customer contact to every person in their enterprise. The S.E.E.D.^© Technology Center system provides IP-based communications to the desktop of every business employee through a cost effective and easy-to-configure office phone system.
• Preserve enterprise investments - IP technology can be introduced without losing your investment in current telephony infrastructure including PBXs and ACDs.
• Easy integration - S.E.E.D.^© Technology Center supports hybrid configurations that preserve your investment in current equipment as well as full VoIP solutions.
• Remote agents - A VoIP communication system facilitates implementation of remote call center branches and agents. Your business is not charged for carrier or long distance charges between the gateway connected to the primary contact center switch and the remote switch or user.
• Exploiting existing data networks - Greater control, management capability and cost-savings can be achieved through leveraging current investments and achieving the full lifecycle value from investments in ACD and PBX .
• Minimal disruption - IP communication technology can be introduced into an enterprise without changing the overall infrastructure.
• Manageability and cost savings – Using a converged distributed voice and data network.

To find out more about our latest IVR-Based, VoIP solution - iPhone-In-A-Box™, visit the information page by clicking the link or giving us a call.